{"xsrfToken":"d6604ba9cbb0feade194d279a56a1fdfaf7574a7_lout","branding":{"id":"1","key":"sossup","name":"Synergy of Serra Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#1b3f71","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2b5794","headerLinkHoverBGColor":"#2b5794","headerBadgeColor":"#2b5794"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"sossup","projectId":10012,"serviceDeskId":2,"name":"Synergy of Serra Support Portal","description":"<p><br class=\"atl-forced-newline\"> <span class=\"image-wrap\" style=\"\"><img src=\"https://synergyofserra.com/static/logo-horizontal.e648f716.png\" style=\"border: 0px solid black\"></span> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<h3><a name=\"Welcome.WeprovideallkindsofsupportofallkindsofSerrans.\" target=\"_blank\"></a>Welcome. We provide all kinds of support of all kinds of Serrans.</h3>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"43","name":"Can I get an affiliate link?","descriptionHtml":"<p>There are no referral links for Synergy of Serra. Affiliate links are available for selected partners. If you think you might be eligible please contact info<span class=\"error\">[at]</span>calystral.com with details of your social networks and potential reach.</p>","callToAction":"Can I get an affiliate link?","introHtml":"<p>You want to know about referral or affiliate links.</p>","icon":10480,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[13],"key":""},{"id":"41","name":"Error message: For your security we don't support private or incognito browser windows. Please use a normal browser window.","descriptionHtml":"<p>If you are trying to log in using a private or incognito browser, please use a normal browser instead. If you are using a normal browser please try the following before contacting us - checking you're using your email not username, allowing all cookies, using a different browser, NOT private mode browsers, disabling adblockers, hard refreshing.</p>","callToAction":"Error message: For your security we don't support private or incognito browser windows. Please use a normal browser window.","introHtml":"<p>You are trying to log in but are receiving this error message.</p>","icon":10504,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[6],"key":""},{"id":"40","name":"Error message: Something went wrong. Please check your input and try again. If the error persists please contact us.","descriptionHtml":"<p>Please can you try the following before contacting us, thanks! - you're using your email not username, allowing all cookies, using a different browser, NOT private mode browsers, disabling adblockers, hard refreshing.</p>","callToAction":"Error message: Something went wrong. Please check your input and try again. If the error persists please contact us.","introHtml":"<p>You are trying to log in but are receiving this error message.</p>","icon":10504,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[6],"key":""},{"id":"36","name":"Error message: The e-mail or password is incorrect or e-mail confirmation is still pending!","descriptionHtml":"<p>Please can you try some of the following before contacting us as we will ask you to try these first anyway, thanks! – check you're using your email not username, using a different browser, allowing all cookies, NOT private mode browsers, disabling adblockers, hard refreshing.</p>","callToAction":"Error message: The e-mail or password is incorrect or e-mail confirmation is still pending!","introHtml":"<p>You are receiving the above message when you are trying to log in.</p>","icon":10504,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[6],"key":""},{"id":"38","name":"Error message: The network could not be changed, you have to change it manually to proceed.","descriptionHtml":"<p>If you are seeing this error message on the \"Crypto Payment\" page it means that you need to go to the wallet you want to pay with and change the network it is connected to for the one that you want to use to pay. Please also try logging in and out of your wallet before contacting us as this will often resolve the error. Thanks.</p>","callToAction":"Error message: The network could not be changed, you have to change it manually to proceed.","introHtml":"<p>You can't select the network you would like to pay with.</p>","icon":10496,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[11],"key":""},{"id":"37","name":"I accidentally sent my crypto to my Synergy of Serra wallet!","descriptionHtml":"","callToAction":"I accidentally sent my crypto to my Synergy of Serra wallet!","introHtml":"","icon":10484,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"35","name":"I bought some crates but I can't see them in my Inventory","descriptionHtml":"<p>Nothing is lost on Serra. This is probably just a visual bug. Please can you try hard refreshing the page in the first instance. If that doesn't resolve the issue it is likely that network congestion is causing delays, in this case please wait 24 hours and check again. If your crates haven't arrived after 24 hours please contact us with a link to your transaction. Thanks.</p>","callToAction":"I bought some crates but I can't see them in my Inventory","introHtml":"<p>You have paid for your crates through the website via PayPal/Ethereum Mainnet/Matic Mainnet/Binance Smart Chain but they are showing in your Inventory.</p>","icon":10496,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[11],"key":""},{"id":"39","name":"I haven't received my confirmation email","descriptionHtml":"","callToAction":"I haven't received my confirmation email","introHtml":"<p>You are trying to create an account on the website but you haven't received your sign up confirmation email.</p>","icon":10492,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"45","name":"I think I lost my crates sending them to another wallet","descriptionHtml":"<p>Please can you make sure that your wallet is connected to the Polygon network and check again before contacting us.</p>","callToAction":"I think I lost my crates sending them to another wallet","introHtml":"<p>You have sent your crates to another wallet but now you can't find them.</p>","icon":10484,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"44","name":"Other","descriptionHtml":"<p>Please give as much detail as possible about your support query. For business enquiries please contact info<span class=\"error\">[at]</span>calystral.com Thanks!</p>","callToAction":"Other","introHtml":"<p>You cannot find a category that fits your support query. For business enquiries please contact info<span class=\"error\">[at]</span>calystral.com</p>","icon":10508,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"42","name":"Why is the price of gas so high?!","descriptionHtml":"<p>This is normally a bug in MetaMask where your wallet doesn't have enough funds in it to cover everything. Please try again but try buying fewer crates. This should resolve the matter.</p>","callToAction":"Why is the price of gas so high?!","introHtml":"<p>You are trying to make a purchase but the gas fees are much higher than they should be.</p>","icon":10484,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"46","name":"Why is there no PayPal option to buy?","descriptionHtml":"<p>This was a decision taken by PayPal. Making Synergy of Serra accessible to as many people as possible is a core value of the project. The team are working to reinstate this payment option as soon as possible. Please join our Discord community to be kept up to date. <a href=\"https://discord.gg/Wp5Pn9qPTE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://discord.gg/Wp5Pn9qPTE</a></p>","callToAction":"Why is there no PayPal option to buy?","introHtml":"<p>PayPal was previously an option but it isn't any longer. This was a decision taken by PayPal.</p>","icon":10483,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[11],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://calystral.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Logins and Accounts"},{"id":11,"name":"Purchases"},{"id":12,"name":"Wallets"},{"id":13,"name":"Marketing"},{"id":15,"name":"Other"}],"orderMapping":{"13":[43],"6":[41,40,39,36],"12":[45,42,37],"15":[44],"11":[46,38,35]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOSSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMmQ2Y2ExNC0wOTcxLTQwY2ItYTFlYS05YmYwZmIyYjM1MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTM1ODg2NTEsIm5iZiI6MTcxMzU4NzQ1MX0.bD06mgkvHTS6Lpvu3wtxrGjuSpKEkXTtutaoCzZovkY","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"32d6ca14-0971-40cb-a1ea-9bf0fb2b3531","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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